Refund Policy
Last updated 11 September 2026
Do the interview. If your first Morning Brief does not land, tell me within 7 days and I will refund you in full.
Draft for review. Prepared for Hailey Wren, not legal advice. The guarantee terms below are a business decision, so read them as the promise you are actually making.
The guarantee on Brief Me
Brief Me comes with a conditional 7-day guarantee. It is conditional on one thing, and only one thing: you have to run the interview.
That is the part that makes the product work. An AI that has not been told anything about your business cannot write you a useful brief, and skipping the interview is the only way to guarantee a bad result. So the deal is straightforward:
- Complete the interview inside your first 7 days.
- Ask for your brief.
- If it does not land, email me within those 7 days and you get every cent back.
I will not ask you to jump through hoops, justify yourself, or get on a call. Tell me it did not work and the refund goes through.
What I may ask for
One thing only: confirmation that you ran the interview. A screenshot, or just telling me when you did it. This is not a test, and I am not looking for a reason to say no. It exists so the guarantee means something.
What is not covered
- Requests after 7 days from purchase.
- Requests where the interview was never run.
- The cost of your own AI subscription (Claude, ChatGPT, or anything else). That is paid to them, not to me, and I cannot refund it.
The Quick Wins Pack
The Quick Wins Pack is covered by the same 7-day terms when bought alongside Brief Me. Refund the main product and the add-on is refunded with it.
Larger programs
Courses, cohort programs, and done-for-you engagements carry their own terms, stated at the point of purchase. Where they differ from this page, the terms shown at checkout apply.
How to request a refund
Email hailey@haileywren.com with the email address you purchased under. I aim to reply within two business days and process approved refunds within five. The money returns to your original payment method, and your bank usually takes a few days more.
Access after a refund
When a refund is issued, access to the hosted lessons ends. Files you already downloaded stay on your computer, and I have no way to reach in and remove them, but the license ends with the refund. Please stop using them and do not share them. I am trusting you here, and almost everybody is worth trusting.
Please email before disputing
If you want your money back, email me. It is faster than a card dispute, it is not a negotiation, and I do not make people justify themselves. A chargeback filed without contacting me costs me a fee on top of the refund and takes weeks to resolve for you. One email settles it in days.
If you are in the EU or UK
Consumer law there gives you 14 days to withdraw from a purchase of digital content. Because these products are delivered instantly, checkout asks you to agree to immediate access and to acknowledge that this ends the withdrawal right. If you were not asked, or you did not agree, that 14-day right stands and it overrides the 7-day terms above. Either way, your statutory rights are not affected by anything on this page.
If something is broken
If you cannot get in, cannot download, or something genuinely does not work, email me before asking for a refund. Most of it I can fix in minutes, and I would rather fix it than lose you.